Help Desk Information

Email the Help Desk

The St. Michael help desk began the summer of 2013 in preparation for the tablet initiative. During that time the help desk became a licensed Fujitsu Warranty Repair center, and hired 5 students who all became Fujitsu certified and some of them became A+ certified which is the industry standard for entry level computer technicians.

The St. Michael help desk is completely student run from diagnosing, imaging and repairing the 800 tablets we have on campus. Not only do the help desk technicians repair the computers, they also work on desktops, printers and projectors.

Most students in the help desk are upperclassmen but students in all grade levels are welcome to join. They start by taking computer architecture learning basic computer repair.

Drew Hart – IT Director
A+ Certified

Sean Baker – IT Coordinator
Brittany Watkins – Technology Coordinator

Password Recovery Process

If you have lost or forgotten your password you will need to go to the Help Desk to retrieve this information. We will not release this information via e-mail.

Battery plugged in, not charging?

This is the way it works:

  1. When you power on your laptop, if your battery is above 95%. you will get the message “plugged in but not charging”
  2. When you power on your laptop, if your battery is under 95%, you will see the message “Plugged and charging” until the battery charge reaches 100% (not 95%). That’s why sometimes, even if you see that your battery is at 97% and charging also, that means that before starting your laptop, the battery was under 95% and has reached 97% since then.

Using Student Email

If you are having trouble accessing email, make sure you are trying to login to the Office 365 Portal and not Microsoft Live. To make sure only access your email from the link below or under the Student Information link under about us on the home page of the website.



Click Here


What Office 365 Login Screen Looks Like

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If your screen looks different than this you are at the wrong login site

E-Mail Rules

Students are responsible for good behavior while using school e-mail, just as they are in a classroom or a school hallway. Communications on the Internet are public in nature. General school rules for behavior and communications apply. Electronic files will be treated like school lockers. Network administrators may review files and communications to maintain system integrity and insure that users are using the system responsibly. Users should not expect that files stored on school servers will always be private. Access to e-mail is given to students who agree to act in a considerate and responsible manner. Access is a privilege – not a right. Access entails responsibility. As outlined in the approved Technology Policy for St. Michael High School, the following are not permitted:

• Sending or displaying offensive messages or pictures
• Using obscene language
• Harassing, insulting or attacking others
• Damaging computers, computer systems or computer networks
• Violating copyright laws
• Using another’s Email account
• Trespassing in another’s files
• Intentionally wasting limited resources
• Employing the network for commercial purposes

Violations may result in a loss of access as well as other disciplinary or legal action.


Moodle is a Course Management System (CMS), also known as a Learning Management System (LMS) or a Virtual Learning Environment (VLE). It is a Free web application that educators can use to create effective online learning sites.

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Re-imaged and Loaner Laptops

If you have recently received a loaner laptop or have had your laptop re-imaged, please follow the following procedures to connect to the Library Printer.

Setting the Library Print Driver

1.Restart your computer
2.On your task bar, click large MS circle.
3.Click “Devices and Printers”
4.Right click on Library Printer (see Mrs. Donaldson if you have two)
5.Select Printing Preferences
6.Change job type from Normal print to LOCKED print
7.Click “details”
8.Type in your first name and last initial eg: JohnT
9.For your password enter 4 to 8 numbers
10.Click “Ok” then click “Apply”
11.Enter the info on your Tech Cheat Sheet for future reference

Microsoft Word Defaults

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Overdrive Information

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Working with Files attached to Email

So your friend sends you and excel spreadsheet for you to update and finish and turn into the teacher for a group grade. What should you do? Do not just open the file and work on it and click save. The file that you and your friend have worked so hard on will be saved to an area of Windows known as a temporary location and will never be found again. Instead of opening the file from the e-mail…save the file to your Desktop, My Documents Folder, etc….Then when you are done editing your document or spreadsheet, you can click save and you will know exactly where your completed document or spreadsheet is located.